unable to disable my voicemail

3 replies
44 views

i am-unable to disable voicemail it is off in my plan and on my phone.

Z

Zubair H

iD Mobile Employee

Hi @Captainmouse

Thanks so much for letting us know. We deeply apologise for this issue you may have received, however what you can do is the below:

To turn off voicemail, simply log in to your iD app or log in to my account area and select 'services', then toggle voicemail 'off'.

If the issue still persists please do contact us via our live chat: https://www.idmobile.co.uk/live-chat and we would be happy to assist.

-Zubair

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C

CaptainmouseAuthor

New Contributor

thank you

I have tried that but it has not worked

Gemma M

iD Mobile Employee

Hi @Captainmouse,

Thanks for coming back to us.

I'm sorry to hear that the previous steps haven't resolved the issue.

In this case, we'd recommend contacting our Customer Service Team via Live Chat and asking for a technical ticket to be logged so the issue can be investigated further.

You can contact them here: https://www.idmobile.co.uk/live-chat

Be sure to let the team know what troubleshooting you've already completed, as this will help avoid repeating the same steps and allow them to focus on the next stage of the investigation.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.