Community Member

unable to make calls woth automated voice saying i need to add more minutes but my plan is unlimited

2 replies
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When I try and make a phone call I just get an automated voice saying ‘you are currently unable to make any calls due to capped limit’ so I can’t call anyone but my plan gives me unlimited minuets.. Please help?

Call issue

Hosai W

iD Mobile Employee

Hi @Katebosher

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

CharFJ

New Contributor

In the App & Website, it won’t let me increase my capped limit over £25. Which I have already reached.
Although I have unlimited texts, I’m unable to make a call to an 0845 number, which I know incurs extra charges. I keep getting the recorded message saying I can’t make a call without topping up or increasing my capped limit!! Arggh, it won’t let me!!