Community Member

unable to make calls woth automated voice saying i need to add more minutes but my plan is unlimited

4 replies
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When I try and make a phone call I just get an automated voice saying ‘you are currently unable to make any calls due to capped limit’ so I can’t call anyone but my plan gives me unlimited minuets.. Please help?

Call issue

Hosai W

iD Mobile Employee

Hi @Katebosher

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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CharFJ

New Contributor

In the App & Website, it won’t let me increase my capped limit over £25. Which I have already reached.
Although I have unlimited texts, I’m unable to make a call to an 0845 number, which I know incurs extra charges. I keep getting the recorded message saying I can’t make a call without topping up or increasing my capped limit!! Arggh, it won’t let me!!

Owethu M

iD Mobile Employee

Hi @CharFJ,

Thank you for getting in touch, and I’m sorry for the frustration you’ve experienced trying to increase your Bill Cap and make your call to the 0845 number. I understand how annoying it must be to keep receiving the recorded message when the app and website won’t let you make the changes you need.

As you’ve already reached your current £25 Bill Cap, you’ll need to add credit to your account for an amount similar to the increase you’d like to make to your Bill Cap.

Once you’ve added the credit, please contact our Live Chat team so they can assist you with increasing your Bill Cap and check what options are available to allow you to make the call.

You can reach Live Chat here: https://www.idmobile.co.uk/live-chat.

We apologise again for the inconvenience and appreciate your patience while you get this sorted.

Owethu

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CharFJ

New Contributor

I have a Pay Monthly account, not Pay as You Go. How do I add credit to that account? Every time I go to the Help Section it says I have unlimited calls, which I know, it doesn’t help with making calls to 0845 numbers though. 😬