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Community Member
Meliar
Community Member
Aug 3, 2026 7:27 PM UTC
Question

unable to receive txt messages

Hi, 

I have recently changed my phone- i transferred my ID mobile SIM card to new one.

Unfortunately i can't send or receive aby txt messages. 

Anyone could help?

Both phones are Android 

      3 replies

      Gemma M
      iD Mobile Employee
      Gemma M
      iD Mobile Employee
      Aug 4, 2026 1:12 PM UTC

      Hi ​@Meliar,

       

      Sorry to hear you're having trouble sending and receiving text messages after moving your iD Mobile SIM to your new Android phone.

       

      Could you try the following steps:

      • Restart your phone.
      • Remove the SIM card, wait a minute, then reinsert it.
      • Check that Airplane Mode is turned off.
      • Make sure your phone's software is up to date.
      • Ensure the correct SIM is selected for texts if your phone supports dual SIMs.
      • Reset your network settings.

      To reset network settings on Android:

      • Open Settings.
      • Tap General Management or System.
      • Select Reset.
      • Tap Reset Mobile Network Settings or Reset Network Settings.

      If you're using Google Messages with RCS Chat, try turning RCS off and back on:

      • Open Google Messages.
      • Tap your profile picture.
      • Select Messages settings.
      • Tap RCS chats.
      • Turn RCS off, wait a few minutes, then turn it back on.

      It would also be useful to know:

      • Can you make and receive calls?
      • Are you unable to send and receive texts with all numbers, or only some?

       

      If the issue continues after trying the above steps, we'd recommend contacting our Customer Service Team via Live Chat so they can run some checks and arrange a replacement SIM for testing if needed: https://www.idmobile.co.uk/live-chat

       

      Regards,

       

      Gemma M

      The iD Mobile Social Media Team

       

       

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      New Contributor
      JerryGarcia
      New Contributor
      Oct 12, 2026 3:33 PM UTC

      I'm having the same problem, I can't send or receive messages, phone calls or email, got a new SIM card put it in but zilch...any ideas anyone 

      Gemma M
      iD Mobile Employee
      Gemma M
      iD Mobile Employee
      Oct 13, 2026 4:51 PM UTC

      Hi ​@JerryGarcia,

       

      I'm sorry to hear you're having these issues.

       

      If you've recently received a replacement SIM, it may not have been activated yet. We'd recommend contacting our Live Chat team, who can check the status of the SIM and confirm whether it's active on your account.

       

      You can contact them here: https://www.idmobile.co.uk/live-chat

       

      Once they've checked the SIM status, they'll be able to advise on the next steps if any further action is needed.


      Regards,


      Gemma M
      The iD Mobile Social Media Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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