Switched to ID from different network number transferred , can make calls but unable to receive calls as number not
recognised
Solved
unable to recive calls
Best answer by Daz_S
Hi there
If your correct number is showing to others for calls and texts then the possible causes that come to mind are:
- to give it some more time, maybe even physically switching the phone off and on every hour or so.
- maybe the port hasn’t fully completed - known as a split port. This would need iD to investigate/resolve.
- you were issued with a faulty SIM/eSIM - this can happen. Again either go to your local Currys and pick up a new physical SIM or request a new eSIM.
- to consider carrying out a network reset - this will erase saved Wi-Fi networks and VPN settings. After the reset, you’d need to re-enter WiFi passwords and configure any other network settings as needed.
Others may offer more/better advice, but personally if today was your go live date I’d stick with 1.
+22Hi there
If your correct number is showing to others for calls and texts then the possible causes that come to mind are:
- to give it some more time, maybe even physically switching the phone off and on every hour or so.
- maybe the port hasn’t fully completed - known as a split port. This would need iD to investigate/resolve.
- you were issued with a faulty SIM/eSIM - this can happen. Again either go to your local Currys and pick up a new physical SIM or request a new eSIM.
- to consider carrying out a network reset - this will erase saved Wi-Fi networks and VPN settings. After the reset, you’d need to re-enter WiFi passwords and configure any other network settings as needed.
Others may offer more/better advice, but personally if today was your go live date I’d stick with 1.
Thanks Daz-_S
iD Have confirmed it’s an issue with my previous network not supplying some sort of file which they are chasing, should be resolved within 24 -48hrs.. Thanks for your advice..
1 person likes this
+22No problem
Ooohh, some sort of file. What ever happened to one person actually speaking to another person 🙄
Anyway, if you need any advice after going live you know where to come!👍
+25Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
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