Unable to request new eSIM or access Live Chat

I had my phone stolen. I have registered it as such and need to request a new eSIM, the app is not working and I just keep getting and error, “Oops … something went wrong, please try again.”

I have been unable to access live chat and am going it circles trying to resolve. It is extremely frustrating while I do not have a phone and have an ongoing security vulnerability that I am essentially unable to resolve due to a lack of support.

It should not be so difficult to get in contact to resolve this.