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Unable to transfer my number to ID from EE

S
Active Contributor

I was on ID mobile and took out a new contract, I was advised I couldn’t move my number to my new ID contract and had to transfer this to another provider before I could move back to ID. I have transferred my number to EE (completed yesterday) and tried to transfer back to ID today but this keeps failing on the website. Any help?

    6 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • 3060 replies
    • April 25, 2025
    Smansell94 wrote:

    tried to transfer back to ID today but this keeps failing on the website.

    Failing in what way?

    It’s a bit late now, but try chatting with a live chat agent tomorrow and ask them to arrange the port in request on your behalf.

    https://idmobile.co.uk/live-chat

     

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    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 4378 replies
    • April 26, 2025

    Hey there ​@Smansell94, we’re sorry to hear that.

     

    Have you been able to contact our live-chat as kindly advised by ​@WelshPaul?

     

    If you still require assistance here, please do let us know.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    Active Contributor
    • Smansell94
    • Author
    • Active Contributor
    • 6 replies
    • April 27, 2025

    Hi, yes they carried out the transfer for me - however I was advised it would be complete by 9pm today but it has not gone through?

    Kash
    iD Mobile Employee
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    • Kash
    • iD Mobile Employee
    • 8193 replies
    • April 28, 2025

    Hi ​@Smansell94,

    Have you tried to restart the handset and check if the number has ported over?

    If you still have issues we will PM you to assist further.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    Active Contributor
    • Smansell94
    • Author
    • Active Contributor
    • 6 replies
    • April 28, 2025

    Hi, number hasn’t ported over. Tried to speak with someone on live chat earlier but said they were unable to help. Please can you advise? I need this number transferring 😭

    Kash
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash
    • iD Mobile Employee
    • 8193 replies
    • April 29, 2025

    Hi ​@Smansell94,

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

    We’ll see you there.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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