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Question

Unable to work eSim

  • June 25, 2026
  • 2 replies
  • 6 views
M
New Contributor

Hi there

I switched over from tesco to ID Mobile yesterday and used an eSim to get onto the network. However, I needed to factory reset my new iPhone after this (big mistake) that I am using with IDMobile - after I did this, I have been unable to get back on the network. I have tried 2 new different eSims sent to my email that the livechat service sent me but these will not work at all. Its as if I have accidentally glitched the system and I cannot connect at all. 
 

When I click into mobile service, it still writes in the information as if I am still with Tesco but this is a brand new phone, confusing. 
 

Is someone able to please advise as the live chat service is pretty useless and frustrating, thank you
 

 

    2 replies

    M
    New Contributor
    • Mitchelld
    • Author
    • New Contributor
    • June 25, 2026

    I resolved this by getting a physical sim card replacement from currys in store and it has now worked

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+12
    • Gemma M
    • iD Mobile Employee
    • June 26, 2026

    Hi ​@Mitchelld,

     

    That's great to hear! We're really pleased you were able to get things sorted with a replacement physical SIM from Currys.

     

    Thanks for coming back to let us know. If you need any further assistance in the future, please don't hesitate to get back in touch, we're always happy to help.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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