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unlock your phone that is locked

Forum|Forum|9 months ago
November 18, 2025
7 replies
984 views

I bought a phone from you two years ago and when I took it into the shop they told me they don't lock phones but apparently you locked my I got the nothing 2

So if I was to unlock the phone could I just take it into Currys now that my contract is at an end?

Best answer by WelshPaul

In the UK, mobile network providers are banned from selling network-locked phones, so any phone bought after December 2021 will be unlocked.

WelshPaulAnswer

Platinum  Contributor

In the UK, mobile network providers are banned from selling network-locked phones, so any phone bought after December 2021 will be unlocked.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Nicnoks80

New Contributor

I bought a phone from you two years ago and when I took it into the shop they told me they don't lock phones but apparently you locked my I got the nothing 2

So if I was to unlock the phone could I just take it into Currys now that my contract is at an end?

Who told you it was locked? ID? I think someone's having you on.. take it and sell it elsewhere else 😁

JoeKing

Silver Contributor

@Jakathey I can assure you that the Nothing Phone 2 are not locked I'm using one since over 2 years now no issue and had other sim cards from all networks in UK working side by lside and no problem while overseas with foreign sim card with In Different countries.

Joe

Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉

Gemma M

iD Mobile Employee

HI @Jakathey

I’m so sorry to hear about the issues you’re experiencing with your phone. Please be advised that iD Mobile does not network-lock any of our devices, all our phones are fully unlocked and compatible with all network providers. I would recommend getting in touch with our customer service team so we can investigate this further for you.

You can either hop onto Live Chat at https://www.idmobile.co.uk/live-chat or send us an email at socialqueries@idmobile.co.uk sand we’ll be happy to take a deeper look into the issue.

Regards,

Gemma

The iD Mobile Team

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I

Id Mobil

New Contributor

My snap is banned device why

Geluk

Silver Contributor

My snap is banned device why

Don’t piggy back someone else's post; you’ve already posted on this.🤔

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Gemma M

iD Mobile Employee

Hi @Id Mobil,

We're sorry to hear you're having this issue.

If Snapchat is saying your device has been banned, this isn't something iD Mobile can control or remove, as device bans are applied by Snapchat rather than your mobile network.

We'd recommend:

Making sure you're using the latest version of the Snapchat app.
Restarting your device.
Checking if you can log in on another device.
Contacting Snapchat Support directly to appeal or find out why the device has been banned.

If you believe the ban has been applied in error, Snapchat Support will be the only team able to investigate and remove it.

Regards,

Gemma M

The iD Mobile Social Media Team

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