Hi ​@crabbysc12 

Thank you for reaching out. 

I am very sorry that you’re experiencing difficulty activating your eSIM on your new phone. Please be advised that if you are attempting to activate an eSIM that was previously activated on your old handset, it will unfortunately not work, as eSIMs cannot be transferred between devices.

To resolve this, you will need to request a new eSIM QR code. This can be done via the iD Mobile app by navigating to Menu > Account Settings > SIM & Device > Replace SIM, then selecting eSIM. Once requested, the new QR code will be sent to you by email.

-Anneline

Hi I did this and got some other help. However now lost all

connection. In the middle I inadvertently scanned QR code with original handset and now have no signal.  Cannot request a new eSIM as no

access to receive OTP text….  Help

please?!

Hi ​@crabbysc12,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

-Anneline