Community Member

Upgarde

Forum|Forum|10 months ago
November 11, 2025
5 replies
73 views

Hi, just upgarge from an unlimited sim package with ID Mobile to a new iphone with unlimited calls, text and data but I want to keep my old number and use my old phone with the new unlimited package. I see two different mobile numbers on my Mobile Service and now I can receive or make calls on my old number. Can someone help me please?

WelshPaul

Platinum  Contributor

If you have two numbers, you haven’t upgraded but purchased a second plan instead. Return it and upgrade your existing plan.

https://www.idmobile.co.uk/help-and-advice/returns-cancellations

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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Natalie W

iD Mobile Employee

Hi @angellaalicia

Thanks for getting in touch.

As @WelshPaul has advised, it sounds like you have purchased an additional plan instead of completing the upgrade.

Please refer to the link provided to arrange the cancellation of the new plan if you no longer wish to proceed.

Thanks,

Natalie

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Usma rani

New Contributor

Ho i need help i need to change my package because 24 month package will be finish i try to apply sim deal but i can’t please help me and contact me

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Usma rani

New Contributor

I need sim deal 100 GD for £12 i try to upgrade but i can’t please help me because they show 24 month package amount already pay 24 month £48.09 please help me

Gemma M

iD Mobile Employee

Hi @Usma rani,

I am so sorry to hear of the issues that you are facing regarding your upgrade, however we would not be able to assist you from here.

We kindly ask that you get in touch with our sales team either via live chat [https://www.idmobile.co.uk/live-chat] or give them a call on 0800 049 0250. They would be happy to help!

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.