Upgarde | iD Mobile Community
Skip to main content

Upgarde

  • November 11, 2025
  • 2 replies
  • 35 views

Hi, just upgarge from an unlimited sim package with ID Mobile to a new iphone with unlimited calls, text and data but I want to keep my old number and use my old phone with the new unlimited package. I see two different mobile numbers on my Mobile Service and now I can receive or make calls on my old number. Can someone help me please? 

2 replies

WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • November 11, 2025

If you have two numbers, you haven’t upgraded but purchased a second plan instead. Return it and upgrade your existing plan.

https://www.idmobile.co.uk/help-and-advice/returns-cancellations


Forum|alt.badge.img+22
  • iD Mobile Employee
  • November 12, 2025

Hi ​@angellaalicia 

 

Thanks for getting in touch. 

 

As ​@WelshPaul has advised, it sounds like you have purchased an additional plan instead of completing the upgrade. 

Please refer to the link provided to arrange the cancellation of the new plan if you no longer wish to proceed. 

 

Thanks, 

 

Natalie