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Community Member
Tmac81
Community Member
May 30, 2026 2:50 PM UTC
Question

upgrade

hi i upgraded andy account has been updated but ive kkt been told wjen handset will arriveĀ 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    Jun 1, 2026 4:23 PM UTC

    Hi ā€‹@Tmac81,Ā 

    Ā 

    Thank you for reaching out.

    Ā 

    We're sorry that you haven't yet received an update regarding the delivery of your handset.

    Ā 

    As we need to access your account and order details to check the status of the order, please contact us via Live Chat or send us a direct message through our social media platforms. A member of the team will be able to review the order and provide you with an update on the expected delivery date.

    Ā 

    Owethu

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