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New Contributor
September 27, 2026
Question

upgrade and sim

  • September 27, 2026
  • 2 replies
  • 4 views

I have upgraded but it isn't showing on my account. Also, with the phone I got a new sim. Do I put my current sim in the new phone or the new one sent? 

    2 replies

    iD Mobile Employee
    September 28, 2026

    Hi ​@Osler.

     

    Thank you for sharing.

     

    Can you please check if you received a confirmation email for your upgrade?

     

    Thanks, 

    Marquerita 

    The iD Mobile Team 

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    OslerAuthor
    New Contributor
    September 28, 2026

    Yes, I got the email ... and the phone