Upgrade eSIM without changing phone number

Forum|Forum|1 year ago
July 30, 2025
3 replies
172 views

I upgraded my soon to expire 12 month iD eSIM only plan to a new 24 month eSIM only plan. Unexpectedly, when I downloaded the new eSIM it has a new number. The information on the product info on the website suggested I would keep my old number when upgrading.

An upgraded mobile plan with a new number is completely useless to me (and I'mbaffled why anyone might want to do this as a default feature when upgrading with the same provider).

How do I reinstate my old number on the new eSIM?

Siân W

iD Mobile Employee

Hi @crah sorry to hear this.

It does sound like you have possible purchased a new contract rather than an upgrade.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

JonathanHaigh

New Contributor

I've had a similar problem. I wondered why I had to re-input all my account info just to get an upgrade. I now have my old number as the physical SIM on my phone and the new esim with a different number. I just want the old number and the new plan. Please could someone at id send me a pm to help me with this.

M

Michael Z

iD Mobile Employee

Hi @JonathanHaigh

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.