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Question

Upgrade frustration

  • May 2, 2026
  • 3 replies
  • 10 views
L
New Contributor

I was about to upgrade to a Samsung S26 last night but noticed my address was incorrect, it took until this morning to update on my account and now the phone seems to be out of stock. Can anyone else see it?

    3 replies

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 2, 2026

    Hi ​@Lynncs1969,

     

    I am so sorry to hear of the issues that you are facing with your order. 

     

    Unfortunately, this is not something that we would be able to help with on here, so it would be best to contact our sales team via live chat by clicking here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New Contributor
    • Lynncs1969
    • Author
    • New Contributor
    • May 2, 2026

    Thank you  I will give them a call

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+8
    • Gemma M
    • iD Mobile Employee
    • May 2, 2026

    Hi ​@Lynncs1969,

     

    Thanks for understanding. If there is anything else that you need assistance with, please do not hesitate to get in touch. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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