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Question

upgrade issue problems when selecting to upgrade.

  • April 1, 2026
  • 3 replies
  • 12 views
S
New Contributor

Hello,

 

I am trying to upgrade to a Samsung galaxy s26. On my mobile app page, it gives the offer but when I select thr upgrade now button, an error message appears.

Regards.

 

    3 replies

    Anneline M
    iD Mobile Employee
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    • Anneline M
    • iD Mobile Employee
    • April 1, 2026

    Hi ​@Starlord 1942, 

     

    We’re sorry to hear about the issue you’re experiencing when trying to place your upgrade order. 

     

    Kindly please get in touch with our Sales Team on 0800 049 0250 and they’ll be able to assist you with placing your order. 

     

    -Anneline

      S
      New Contributor
      • Starlord 1942
      • Author
      • New Contributor
      • April 1, 2026

      Thank you

       

      Hosai W
      iD Mobile Employee
      Forum|alt.badge.img+5
      • Hosai W
      • iD Mobile Employee
      • April 1, 2026

      Please feel free to get in touch with us if you need any further assistance.

      -Hosai

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