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New Contributor
April 1, 2026
Question

upgrade issue problems when selecting to upgrade.

  • April 1, 2026
  • 3 replies
  • 25 views

Hello,

 

I am trying to upgrade to a Samsung galaxy s26. On my mobile app page, it gives the offer but when I select thr upgrade now button, an error message appears.

Regards.

 

    3 replies

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    April 1, 2026

    Hi ​@Starlord 1942

     

    We’re sorry to hear about the issue you’re experiencing when trying to place your upgrade order. 

     

    Kindly please get in touch with our Sales Team on 0800 049 0250 and they’ll be able to assist you with placing your order. 

     

    -Anneline

    New Contributor
    April 1, 2026

    Thank you

     

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    April 1, 2026

    Please feel free to get in touch with us if you need any further assistance.

    -Hosai

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