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UPGRADE: PARCEL RETURNED TO CURRYS BY DPD FOR NO REASON


Hi everyone,
I received an email yesterday at 08.35 from DPD, regarding my new phone saying that, it's due to be delivered the 4th of March 2024 between 09:48-10:48. Then I received another email on the same day at 09:03 saying that my parcel will now be delivered on Thursday 7th March between 08:00 - 12:00. Then today by coincidence I checked the status of the parcel in DPD's website, surprised by this message, "Your parcel is on its way back to Currys", without any notification or explanation  from ID MOBILE OR CURRY’S OR DPD. I have been already charged for the upgrade to new phone. I couldn't find anyone to contact via App or even email/Phone number, even my sim was blocked as i ordered a new one. I’d be grateful if someone can help to find out regarding this serious issue as it is really confusing.

 

Many thanks 

Mirat 

Best answer by andewhite

Have you tried asking the iD sales team about your order, @Mirat?

Contact sales on 020 7139 1397.  

View original

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • March 6, 2024

Have you tried asking the iD sales team about your order, @Mirat?

Contact sales on 020 7139 1397.  


Kash
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • March 6, 2024

Hi @Mirat,

Welcome to the Community!

I can see that we have sent you a PM already and we will get back to you there.

 

Kash


Billie-jo Gleeson
New
 Contributor

I have exactly the same situation. My upgrade phone has not been delivered by dpd. And it now says the parcel has been returned to currys. It won't let me message or change delivery details


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • April 3, 2024

Hi @Billie-jo Gleeson 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


  • New
 Contributor
  • June 21, 2024

This has happened to me 

 

It should have been delivered on the 3rd June 

 

[REDACTED IMAGE]

 


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • July 5, 2024

Hi @Ben156 

 

Sorry to hear this, do you still require assistance with this?


Please let us know if so so we can get in touch.


We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


Tom


  • New
 Contributor
  • July 5, 2024

Yes I still haven't received my phone 


Clive Jackson
New
 Contributor

I have the same issue. Paid extra for Sunday delivery, now Tuesday and the tracker says it’s on its way back to currys. DPD help says I need to contact currys, currys can’t help as don’t have access to ID mobile and ID mobile chat was stuck at 51 mins for ever then up to 500 + mins before detaching. Now cannot find link to cancel the contract. Dreadful service 


AmandaLovingLife
New
 Contributor

My parcel was due to be delivered on Tuesday 16rh July but now says it was returned to Curry's. My previous phone is damaged so I urgently require this. DPD is a dreadful service, ID Mobile should consider switching their contact.


Clive Jackson
New
 Contributor

Mine finally arrived a number of days later with no mails whatsoever or reason for the delay. 
When opening, it appears the original package had been cut open then repackaged in a second bag. Can only assume this was the problem.

Good luck and hope it arrives soon 


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • July 31, 2024

Hi @Ben156 & @AmandaLovingLife

 

I’m sorry to hear this, typically DPD will send an order back to us if they’ve attempted delivery but had no answer.

 

Tom


  • New
 Contributor
  • August 6, 2024

Dpd also returned my upgrade to currys. 

Had no communication relating to when it will be sent back out or what to do next.

Poor communication very annoying. 


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • August 13, 2024

Hi @Superanch 

 

I’m sorry to hear this, if the upgrade has been returned back to Currys it’ll likely already be returned by the warehouse team meaning it won’t be sent back out, unless you’ve communicated otherwise to us.

 

Tom


  • New
 Contributor
  • August 26, 2024

Phone still on its way back to currys. 

Getting charged new contract amount but with no handset. Trying to ask questions is almost impossible.

Customer service doesn't exist

I was told to wait until he 13th August and my contract would revert to old one and I could upgrade again. That has not happened either.

Completely useless.

 


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • August 29, 2024

Hi @Superanch 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom


I've had the same issue. I tried calling the sales team as suggested above, they weren't able to help as the sale has been processed. They transferred me to Curry's, but curry's weren't able to help because my order was placed with ID mobile direct. Curry's suggested I use the live chat function, but that doesn't have a suitable response ("redeliver" just triggers the response to return my phone either in or out of the 14 day window, "curry's" gives no response at all).

Can you please contact me to arrange redelivery of my phone? I'm going abroad for a week so presume it will need to be via the messages.

Many thanks, 

Matt


Matthew T
iD Mobile Employee
Forum|alt.badge.img+23
  • iD Mobile Employee
  • September 23, 2024

@Matt Cordwent has this now been resolved? Thanks.


@Matthew T afraid not yet! Any help would be great, I've also made a separate post in case easier to discuss there. I didn't know whether this one may have been considered "resolved". Thanks in advance! 


Matthew T
iD Mobile Employee
Forum|alt.badge.img+23
  • iD Mobile Employee
  • September 24, 2024

@Matt Cordwent - I’ve sent you a Private Message to get more information. Thanks.


Thanks @Matthew T

I've responded now with all details I have, look forward to hearing from you. 

@Kash -fyi linking from my other thread, hopefully issue can soon be resolved :)

Thanks both


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