The upgrade phone has been cancelled. Why am I paying £14.99 pm for a sim only with 10GB of DATA?

Hi @Alison-25,I can help clarify this for you. The cancellation of an upgrade phone doesn’t automatically change or cancel the SIM-only plan you already have,that monthly charge continues unless you request to change or end it.If you'd like us to review the £14.99/10GB plan, or if you didn’t intend to keep it, please send us a DM so we can access your account and check exactly what’s active, what you’re being billed for, and what options you have.Lamiya

Upgrade phone cancelled. Why am I paying £14.99.

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The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

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