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Question

Upgrade phone cancelled. Why am I paying £14.99.

  • December 11, 2025
  • 1 reply
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A
Community Member

The upgrade phone has been cancelled. Why am I paying £14.99 pm for a sim only with 10GB of DATA?

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • December 12, 2025

    Hi ​@Alison-25 ,

     

    I can help clarify this for you. The cancellation of an upgrade phone doesn’t automatically change or cancel the SIM-only plan you already have, that monthly charge continues unless you request to change or end it.

    If you'd like us to review the £14.99/10GB plan, or if you didn’t intend to keep it, please send us a DM so we can access your account and check exactly what’s active, what you’re being billed for, and what options you have.

     

    Lamiya

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