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Community Member
Daveblu
Community Member
July 2, 2026
Question

upgrade problems

Just upgraded my id phone now i cant call or text usin the same number on new phone even tho was on the same network why is this? 

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
July 2, 2026

Hi ​@Daveblu,

Please accept my apologies for any inconvenience caused to you in relation to the network issues after the upgrade.
Please confirm if you have chosen an esim for the new handset or a physical sim?

Thanks,
Hosai

 

 

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