Skip to main content
Solved

upgraded and now number wont transfer

  • September 16, 2025
  • 6 replies
  • 116 views
G
New Contributor

I have just upgraded my sim only contract with iD to a pay monthly with iD . So now have a new phone. This was all done with iD over the phone as an upgrade. the person I spoke to said I’ll be given the option to transfer my number when setting up the new phone, however the phone keeps saying that the transfer of my current number is not supported! Any ideas how I transfer my e sim number to the new phone? 

Best answer by WelshPaul

Order a replacement via the iD Mobile app.

 

    6 replies

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • September 16, 2025

    Order a replacement via the iD Mobile app.

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      G
      New Contributor
      • Gabriella123
      • Author
      • New Contributor
      • September 16, 2025

      How come I have to do that? Is it an id error? Any ideas why it won’t transfer?

      WelshPaul
      Platinum 
Contributor
      Forum|alt.badge.img+26
      • WelshPaul
      • Platinum 
Contributor
      • September 17, 2025

      iD Mobile don’t support that Apple feature.

      I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      A
      iD Mobile Employee
      Forum|alt.badge.img+6
      • Anika A
      • iD Mobile Employee
      • September 17, 2025

      Hi ​@Gabriella123 

       

      ​@WelshPaul is correct. I’m afraid we don’t offer this service. You would need to replace the eSIM.

       

      Please follow the link ​@WelshPaul has sent above.

       

      Anika

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      G
      New Contributor
      • Gabriella123
      • Author
      • New Contributor
      • September 17, 2025

      I spoke to someone from customer service team this morning. She said it needs 24hours to transfer. Is that right or shall I just order a new one?

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • September 17, 2025

      Hi there ​@Gabriella123, you can’t transfer an eSIM from one phone to another I’m afraid, so you’ll just need to request a free replacement eSIM via the iD Mobile app/website or via our live-chat and download it.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

        Not the answer you were looking for?


        Create a new topic and ask a question to the iD Community.


        Create a topic
        Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
        Terms & ConditionsAccessibility statement