Skip to main content
New Contributor
September 3, 2026

Upgraded phone, dame contract but getting no signal

  • September 3, 2026
  • 1 reply
  • 11 views

Good evening. I’ve upgraded my phone but kept my sim as I’ve done this directly via IDmobile. I’ve switched off both phones, I’ve put the sim into my new phone but I can’t call anyone. I have no signal bars at the top of my screen. What is it I’m not doing right please? Thank you. 

    1 reply

    iD Mobile Employee
    September 8, 2026

    Hi ​@Spikeykatt.

     

    Thank you for your post. I am sorry to hear you're having no signal after moving your SIM to the new phone.

     

    Could you try a few troubleshooting steps on the new device to see if this helps restore signal?

    • Restart your device to refresh your connection to the network.
    • Turn Airplane Mode on for around 30 seconds, then turn it off again.
    • Remove your SIM card, gently wipe it with a clean, dry cloth, reinsert it, and restart your device.
    • Check that your device software is fully up to date.
    • Reset your network settings to refresh your device's connection to the network.

    Please let us know how you get on after trying these, and if you're still not seeing any signal.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.