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Community Member
December 14, 2025

Upgrated my contract but havent received a movile phone

  • December 14, 2025
  • 2 replies
  • 81 views

Hello,

I have been with id mobile for over 2 years and recently upgraded my contract that should include iPhone 16 mobile phone. I have received a confirmation of the contract upgrade but haven’t received a phone. Could you advise when I will get a phone please?

    2 replies

    JoeKing
    Silver Contributor
    Silver Contributor
    December 15, 2025

    @Zimzum  Best thing to do is call sale's on 020 7139 1397 From 9am onwards they'll be able to give you more detail about your upgrade.

     

    Joe

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉
    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    December 15, 2025

    Hi ​@Zimzum ,

     

    I’m really sorry for the confusion and concern this has caused, especially after upgrading your contract.

    I can see that your upgrade has been successfully confirmed, however the handset delivery is handled separately. I’ll need to check the status of the phone order to confirm whether it has already been dispatched, is pending, or if there has been a delay.
     

     Best thing to do is call sale's on 020 7139 1397 From 9am onwards they'll be able to give you more detail about your upgrade.




    Lamiya

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