Hi iD Mobile Team,I’ve accidentally deleted my eSIM from my iPhone, which means I can no longer receive text messages to verify my login.I need to reinstall my eSIM and restore service as soon as possible. Unfortunately, I can’t log in to my iD account, as it requires an SMS code to the deleted SIM.Could you please: Reissue my eSIM QR code (or reactivate my existing eSIM) and Send the QR code or activation link to my registered email address on file? I’m happy to verify my identity using account details, billing address, or payment method if required.Thank you for your help — I’d appreciate it if this could be expedited, as I currently have no mobile service.Kind regards,James ParryP.S. I tried the live chat and that just sent me to the app, in a never ending loop.

Hi @JamesPaz95Thanks for getting in touch.We are sorry to hear you are experiencing issues with ordering a replacement eSIM.The quickest option to get this resolved would be via Live Chat here.If you type ‘speak to an adviser’ this will bypass the automated service and get your through to an agent.Thanks,Natalie

Urgent: eSIM Deleted – Unable to Receive One-Time Passcode or Access Account For New eSIM

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

No purchase necessary.

The closing date for entries is 23:59 on 19th January 2026. One prize will be awarded: THERABODY Theragun Prime G5 Handheld Smart Percussive Therapy Device - Black.

This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).

Only 1 entry per person is permitted, duplicate entries will not be entered into the draw.

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The entry must be submitted personally by the entrant. Entries by third parties, collective entries or multiple entries will be disqualified.

The Promoter accepts no responsibility for lost or incomplete entries.

One winner will be selected at random by an independent person from all correct and eligible entries received. The winner will be notified by email or by private message on the Community platform and will be asked to reply within 7 days of receipt of the notification. If the Promoter does not receive confirmation from the winner that they accept the prize by this time, the Promoter reserves the right to withdraw the offer/prize. The prize will be delivered within 30 days of acceptance.

The prize is non-transferable and non-refundable and cannot be exchanged by a winner for an alternative. The Promoter reserves the right to replace the prize with a similar value prize.

The decision of the Promoter is final and binding and no correspondence will be entered into regarding the outcome of this promotion. We make no representation or warranty in relation to the prizes provided and to the fullest extent permitted by law, we shall have no liability to you in relation to any prize, its fitness for purpose, merchantability or otherwise.

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