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JamesPaz95
Community Member
October 23, 2025
Solved

Urgent: eSIM Deleted – Unable to Receive One-Time Passcode or Access Account For New eSIM

  • October 23, 2025
  • 3 replies
  • 432 views

Hi iD Mobile Team,

I’ve accidentally deleted my eSIM from my iPhone, which means I can no longer receive text messages to verify my login.

I need to reinstall my eSIM and restore service as soon as possible. Unfortunately, I can’t log in to my iD account, as it requires an SMS code to the deleted SIM.

Could you please:

  1. Reissue my eSIM QR code (or reactivate my existing eSIM) and

  2. Send the QR code or activation link to my registered email address on file?

I’m happy to verify my identity using account details, billing address, or payment method if required.

Thank you for your help — I’d appreciate it if this could be expedited, as I currently have no mobile service.

Kind regards,
James Parry

P.S. I tried the live chat and that just sent me to the app, in a never ending loop.

    Best answer by Natalie W

    Hi ​@JamesPaz95 

     

    Thanks for getting in touch. 

     

    We are sorry to hear you are experiencing issues with ordering a replacement eSIM.

    The quickest option to get this resolved would be via Live Chat here.

    If you type ‘speak to an adviser’ this will bypass the automated service and get your through to an agent.

     

    Thanks, 

     

    Natalie 

    3 replies

    iD Mobile Employee
    Natalie WAnswer
    iD Mobile Employee
    October 23, 2025

    Hi ​@JamesPaz95 

     

    Thanks for getting in touch. 

     

    We are sorry to hear you are experiencing issues with ordering a replacement eSIM.

    The quickest option to get this resolved would be via Live Chat here.

    If you type ‘speak to an adviser’ this will bypass the automated service and get your through to an agent.

     

    Thanks, 

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    LauraTyler
    New Contributor
    September 4, 2026

    I Have experienced the never ending loop.  No esim and no text to receive authorisation code.  Where do i go from here?

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    September 7, 2026

    Hi ​@LauraTyler.

     

    Thanks for your post. I am sorry for the hassle you are facing trying to request another esim.

     

    You can contact us directly via Live Chat: https://www.idmobile.co.uk/live-chat.

     

    Our team would be able to generate one for you have it sent directly to your email.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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