I switched from O2 to iD Mobile and requested a PAC code to retain my number. Although I have received confirmation that the transfer is complete and my services are active, I am currently unable to receive calls or text messages unless I am connected to Wi-Fi.
I have followed all troubleshooting steps advised, including:
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Resetting network settings multiple times
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Restarting my phone after each reset
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Following all Android troubleshooting guidance provided by iD Mobile
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Visiting Currys in-store, where staff also attempted troubleshooting without success
Despite this, the issue remains unresolved.
This problem has now been ongoing for over a week, and it is becoming critical. I am currently uncontactable via mobile network, which is particularly concerning as I am an emergency contact for a vulnerable family member.Given the nature of the issue, I believe this may be related to an incomplete or failed port of my number.
Given the circumstances, I ask that this issue is treated as urgent and resolved as quickly as possible.
