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Community Member
July 23, 2026
Question

using sim i keep getting unstable connection on video calls

  • July 23, 2026
  • 2 replies
  • 10 views

Hi I keep getting unstable connection change location when using video calls with sim 

    2 replies

    Geluk
    Silver Contributor
    Silver Contributor
    July 23, 2026

    Your d/load speed probably too slow; have you checked it??

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tashnieka D
    iD Mobile Employee
    iD Mobile Employee
    July 23, 2026

    Hi ​@RedMad91,

     

    'm sorry to hear you're experiencing an unstable connection during video calls. I understand how frustrating this can be.

     

    To help us investigate the issue, could you please confirm the make and model of your phone?

     

    Once we have this information, we'll be happy to guide you through the appropriate troubleshooting steps or investigate further if needed.

     

    Thanks, 

    Tashnieka