using sim i keep getting unstable connection on video calls

Hi I keep getting unstable connection change location when using video calls with sim

Silver Contributor

Your d/load speed probably too slow; have you checked it??

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

iD Mobile Employee

Hi @RedMad91,

'm sorry to hear you're experiencing an unstable connection during video calls. I understand how frustrating this can be.

To help us investigate the issue, could you please confirm the make and model of your phone?

Once we have this information, we'll be happy to guide you through the appropriate troubleshooting steps or investigate further if needed.

Thanks,

Tashnieka

2 replies