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StokeBoy69
New Contributor
January 27, 2025
Solved

Vodafone incoming calls

Since moving my number from Vodafone to IDmobile I have been unable to receive calls from some callers. I have narrowed this down to callers using the Vodafone network. Callers from Three, O2 and EE all seem to work. 

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    andewhite
    andewhiteAnswer
    Platinum 
Contributor
    January 27, 2025

    Sounds like iD Mobile might not have completed the port from Vodafone to iD properly, ​@StokeBoy69. 

    This community article might help you get in-touch with customer service. 

    Forum member (non-iD).
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    7 replies

    andewhite
    Platinum 
Contributor
    andewhiteAnswer
    Platinum 
Contributor
    January 27, 2025

    Sounds like iD Mobile might not have completed the port from Vodafone to iD properly, ​@StokeBoy69. 

    This community article might help you get in-touch with customer service. 

    Forum member (non-iD).
    iD Mobile Employee
    Natalie W
    iD Mobile Employee
    January 29, 2025

    Hi ​@StokeBoy69 

     

    Welcome and thank you for getting in touch with us here on the community. 

     

    We are very sorry to hear you are experiencing issues since porting your number over. 

    Can you please confirm what date the port took place and which handset you are using?

     

    Thanks, 

     

    Nat 

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    New Contributor
    StokeBoy69Author
    New Contributor
    January 29, 2025

    Hi the new PAC code was sent to on the 3rd December 2024. I using a iPhone16 Pro handset. 

    iD Mobile Employee
    Natalie W
    iD Mobile Employee
    January 30, 2025

    Thank you ​@StokeBoy69 

     

    Is that when you submitted it to iD Mobile or just when it was generated please?

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    StokeBoy69Author
    New Contributor
    January 30, 2025

    When I submitted it. The SIM activation code was sent on the 13th December. 

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    February 1, 2025

    Hey there ​@StokeBoy69, no problem.

     

    When you go into phone settings, is your phone number showing correctly?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Zelinuppy
    New Contributor
    October 4, 2025

    I had something similar happen and it turned out my number transfer hadn’t finished fully. I called support and they fixed it pretty quickly once they checked the porting status.

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