Since moving my number from Vodafone to IDmobile I have been unable to receive calls from some callers. I have narrowed this down to callers using the Vodafone network. Callers from Three, O2 and EE all seem to work.
Solved
Vodafone incoming calls
Best answer by andewhite
Sounds like iD Mobile might not have completed the port from Vodafone to iD properly,
This community article might help you get in-touch with customer service.
+26Sounds like iD Mobile might not have completed the port from Vodafone to iD properly,
This community article might help you get in-touch with customer service.
Hi
Welcome and thank you for getting in touch with us here on the community.
We are very sorry to hear you are experiencing issues since porting your number over.
Can you please confirm what date the port took place and which handset you are using?
Thanks,
Nat
Thank you
Is that when you submitted it to iD Mobile or just when it was generated please?
Nat
+24Hey there
When you go into phone settings, is your phone number showing correctly?
Thanks,
Tyler
I had something similar happen and it turned out my number transfer hadn’t finished fully. I called support and they fixed it pretty quickly once they checked the porting status.
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