voicemail

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I’ve read all the posts relevant to setting up VM but like others this is not working! Please can you help?

Lamiya C

iD Mobile Employee

Hi @Helz27 ,

I’m really sorry you’re having trouble with this, especially after already trying the steps you’ve found. I can appreciate how frustrating it is when voicemail still won’t work.

Please try the following:

• Restart your phone
• Make sure you have mobile signal (not just WiFi)
• Dial 121 directly to see if voicemail connects
• Check Call Divert settings are not blocking calls (Settings → Phone → Call Forwarding)
• Ensure your SIM is active and showing a network name (not “No Service”)

If still not working:

• Toggle Airplane Mode ON for 30 seconds, then OFF
• Go to Settings → Mobile Network → Network Selection → set to Automatic
• Try calling your number from another phone to see what happens

Lamiya

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