Voicemail notification not showing

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When I receive a voicemail I dont receive a notification on the top of my phone. Unless I turn trxts on in voicemail itelf I receive no notification at all. I have dual sim and receive notifications for my other sim and I have the same settings for both. Any ideas?

Lamiya C

iD Mobile Employee

Hi @Gjamo1 ,

Thank you for getting in touch. I completely understand how frustrating it can be not receiving voicemail notifications, especially when your other SIM is working fine.

From what you’ve described, it sounds like this could be related to network provisioning for your voicemail rather than a device issue, particularly since the same settings work for your other SIM

To help resolve this, I recommend the following steps:

-Ensure your visual voicemail app (if using one) is updated to the latest version.

-Toggle voicemail notifications off and on again in your phone settings.

-Restart your phone after making changes.

Lamiya

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