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VOIP and SIP account settings

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I would like to be able make and receive calls on my HUAWEI B525s router with a landline telephone as I could with my EE SIM card. Does anyone know the VOIP settings I need?

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Tyler CAnswer

iD Mobile Employee

Hey there @ML-B, we’re sorry to hear you’re having issues with calls.

This is likely due to the 3G turn off that began rolling out recently. You can check if this is the case in your area below:

https://www.three.co.uk/support/network-and-coverage/coverage

Please read more below on what this is, and what to do:

https://community.idmobile.co.uk/3g-200/3g-is-being-switched-off-what-do-i-need-to-do-50979

If you have one of the phones from the below list, then 4G VOLTE and Wi-Fi calling should be able to be selected and work, and calls should still work:

https://community.idmobile.co.uk/help-with-your-phone-206/what-phone-are-compatible-with-the-id-mobile-network-67490

If you have a phone that isn’t on this list, then it may or may not work, but we don’t officially support any phones outside of these and cannot say for sure if it will or not.

If the issue persists after following the troubleshooting above and confirming if your phone is approved, then please let us know here so we can investigate further. If your phone isn't listed above, you'll need to upgrade/get a new phone I'm afraid to receive calls. Texts and data should continue to work either way.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

ML-BAuthor

New Contributor

Not a reply but adding information, I don’t think it is a VOIP setting at all. Having retried an EE SIM and a LeBara (vodaphone) one that both work correctly I believe it is an Issue with ID or the Three network.

Tyler CAnswer

iD Mobile Employee

Hey there @ML-B, we’re sorry to hear you’re having issues with calls.

This is likely due to the 3G turn off that began rolling out recently. You can check if this is the case in your area below:

https://www.three.co.uk/support/network-and-coverage/coverage

Please read more below on what this is, and what to do:

https://community.idmobile.co.uk/3g-200/3g-is-being-switched-off-what-do-i-need-to-do-50979

If you have one of the phones from the below list, then 4G VOLTE and Wi-Fi calling should be able to be selected and work, and calls should still work:

https://community.idmobile.co.uk/help-with-your-phone-206/what-phone-are-compatible-with-the-id-mobile-network-67490

If you have a phone that isn’t on this list, then it may or may not work, but we don’t officially support any phones outside of these and cannot say for sure if it will or not.

If the issue persists after following the troubleshooting above and confirming if your phone is approved, then please let us know here so we can investigate further. If your phone isn't listed above, you'll need to upgrade/get a new phone I'm afraid to receive calls. Texts and data should continue to work either way.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

E

elucidate

New Contributor

Apologies for the necropost @ML-B but did you find a solution? I want to move to iD Mobile and use it for data and calls via my router.

M

ML-BAuthor

New Contributor

No I’m afraid not. I just continued using a lebara sim. The router is on our boat, I might try my phones’s idmobile SIM card in the router again in the next few days to see if something has changed with the 3 network in the last year! Will let you know if successful.

M

Michael Z

iD Mobile Employee

Hi @ML-B and @elucidate

Thank you for your messages, and I’m sorry to hear the issue is still ongoing.

I’d like to inform you that our SIM cards are designed to work best with mobile devices. While some customers have had success using them in routers, we don’t officially support this, and in most cases, they may not work as expected.

We’ll be sure to send out updates if and when our SIM cards become fully compatible with routers in the future.

Michael
ID Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.