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poppysmith
New Contributor
July 9, 2026
Question

want to provide my pac code.

How do I send my pac code over? I’ve bought a phone and a new plan but was unable to provide it at checkout. I’ve been sent a new number in the email but when I try and login to id mobile, it sends me a verification code to the new number which I don’t have

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    July 9, 2026

    Hi ​@poppysmith, 

     

    Thank you for reaching out.

     

    As you've already placed your order, we'd recommend waiting until you've received your new SIM and your new iD Mobile service has become active before submitting your PAC code.

     

    Once you have your order, you can transfer your existing number through the iD Mobile app by following these steps:

    • Insert your new iD Mobile SIM into your handset and activate it if prompted.
    • Open the iD Mobile app and register/log in using your new iD Mobile number.
    • Go to My Services.
    • Select Transfer my number.
    • Enter your PAC code along with the number you wish to transfer.
    • Follow the on-screen instructions to complete the request.

    Your number transfer will then be scheduled, and you'll be notified once it has been completed.

     

    Owethu

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