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New Contributor
June 8, 2026
Question

wantimg to provide PAC number

  • June 8, 2026
  • 8 replies
  • 57 views

I want to provide my PaC number to keep my old number there was no option to do this at checkout even though it suggests there is!

 

what do I need to do

 

i can see others have asked same question but not provide within an open answer but given a link for a ‘private chat’

8 replies

Hosai W
iD Mobile Employee
iD Mobile Employee
June 9, 2026

Hi ​@XDuffya99,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
June 12, 2026

I’ve got the same issue - I went through the checkout process and I couldn’t see anywhere to provide my pac code to my order. Can you help?

Gemma M
iD Mobile Employee
iD Mobile Employee
June 13, 2026

Hi ​@jsteph,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Active Contributor
June 20, 2026

I want to provide my pac number also but it says in my account a switch is already pending with no option to provide it. I am have not provided the pac code yet & want to keep my number 

Hosai W
iD Mobile Employee
iD Mobile Employee
June 21, 2026

Hi ​@Cfitch,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Active Contributor
June 24, 2026

@Hosai W  yeah I replied to your message & you’ve not responded this needs sorting still

Active Contributor
June 24, 2026

@Hosai W  ​@Gemma M  

iD Mobile Employee
June 24, 2026

Hi ​@Cfitch 

 

Thank you for getting in touch with us, I do see that once of my colleagues has responded into your private message.

 

Thank you,

 

Zandile m 

The iD Mobile Team 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.