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Question

wantimg to provide PAC number

  • June 8, 2026
  • 7 replies
  • 36 views

I want to provide my PaC number to keep my old number there was no option to do this at checkout even though it suggests there is!

 

what do I need to do

 

i can see others have asked same question but not provide within an open answer but given a link for a ‘private chat’

7 replies

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • June 9, 2026

Hi ​@XDuffya99,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai


  • New Contributor
  • June 12, 2026

I’ve got the same issue - I went through the checkout process and I couldn’t see anywhere to provide my pac code to my order. Can you help?


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • June 13, 2026

Hi ​@jsteph,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team


  • Active Contributor
  • June 20, 2026

I want to provide my pac number also but it says in my account a switch is already pending with no option to provide it. I am have not provided the pac code yet & want to keep my number 


Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • June 21, 2026

Hi ​@Cfitch,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai


  • Active Contributor
  • June 24, 2026

@Hosai W  yeah I replied to your message & you’ve not responded this needs sorting still


  • Active Contributor
  • June 24, 2026

@Hosai W  ​@Gemma M