when i call a budiness they never hesr the 1st few words of the call

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Hi when I call company's they cant seem to hear me. This has been since I got the phone. I went to earphone warehouse but it hasn't worked what they did. Its very frustrating as I have to use other people's phone. They cant seem to hear the 1st words whenni start to speak.

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Michael Z

iD Mobile Employee

Hi @Tins

No worries. If you are still experiencing issues after 18:00, please let us know and we will look into this for you.

Michael Z

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T

TinsAuthor

New Contributor

Hi, yes happened again. Very frustrating sonused my daughter as she on id and did the same. We have the same phone too . Could it be faulty phones? We purchased it in a plan.

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Marquerita T

iD Mobile Employee

Hi @Tins.

Thank you for your update. I am sorry to hear this is happening again, and I understand how frustrating that must be, especially if it’s affecting multiple devices in your household.

To properly investigate this, we’ll need to review your account and run some checks. If needed, we can also escalate this to our technical team for further support.

Please contact us directly via Live Chat so we can look into this for you in more detail: https://www.idmobile.co.uk/live-chat.

Once we have your details, we’ll be able to investigate and work towards getting this resolved.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.