When will my old number come onto new phone | iD Mobile Community
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When will my old number come onto new phone

  • June 14, 2024
  • 8 replies
  • 742 views

deejay Dixon
New Contributor

I change from o2. To id, I gave my pac number as I wish to keep my old number phone. Supposed to change today but  still i don't have my old number which i NEED to keep. I am now seeing a lot of people with same problem and am getting concerned.

Best answer by Tyler C

Hey there ​@Tracey Bell, all ports complete between 8am-10pm, so please allow up until 10pm and then restart your phone :)

 

Thanks,

Tyler

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8 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • June 14, 2024

Unfortunately @deejay Dixon, mobile number transfers in the UK don’t happen immediately. 

Your switch happens sometime between 8am - 10pm, on the date it was scheduled. 

You’ll know iD have started work on your switch when your old O2 SIM card stops working.

When I switched to iD my old SIM stopped working at ~11am, and the number I was keeping started working with my iD SIM at ~3pm.

 


deejay Dixon
New Contributor
  • Author
  • New Contributor
  • June 14, 2024

Thank you, it is indeed up and running now. 


  • New Contributor
  • April 22, 2025

My switch is meant to be today but nothing has had so far


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • April 22, 2025

Hey there ​@Tracey Bell, all ports complete between 8am-10pm, so please allow up until 10pm and then restart your phone :)

 

Thanks,

Tyler


  • New Contributor
  • April 22, 2025

Thank you. 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • April 22, 2025

You’re very welcome ​@Tracey Bell :)

 

Thanks,

Tyler


  • New Contributor
  • April 22, 2025

The switch still hasn’t happened 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • April 23, 2025

Hi ​@Tracey Bell 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom