when will my old number transfer | iD Mobile Community
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Question

when will my old number transfer

  • October 14, 2025
  • 5 replies
  • 53 views

I have tried to chat to someone but keeps saying no one available try again later. 

Requested earliest transfer date and gave pac code on purchase. Supposed to be the 16th but contract is saying the 23rd? 

5 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • October 15, 2025

Hi ​@Rachael24wilson 

 

Where did it say the 16th?

 

Have you checked your texts from us?/

 

Tom


  • Author
  • New Contributor
  • October 15, 2025

Hi Tom, 

When I made my purchase and gave pac code it asked me to select the date to transfer number and the earliest available was the 16th so that's what I selected. I have no texts in relation to this. 

Thanks

Rachael

Hi ​@Rachael24wilson 

 

Where did it say the 16th?

 

Have you checked your texts from us?/

 

Tom

 


  • Author
  • New Contributor
  • October 15, 2025

Hi Tom 

Have no texts in relation to this. Only when I was going through the process of providing pac it asked me to select a date and the earliest available was the 16th so I selected this 

Thanks

Rachael 


  • Author
  • New Contributor
  • October 16, 2025

Can I have some assistance please. I have tried everyday and cannot get anyone on live chat


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • October 17, 2025

Hi ​@Rachael24wilson 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom