Hi ​@Rachael24wilson 

Where did it say the 16th?

Have you checked your texts from us?/

Tom

Hi Tom, 

When I made my purchase and gave pac code it asked me to select the date to transfer number and the earliest available was the 16th so that's what I selected. I have no texts in relation to this. 

Thanks

Rachael

Hi Tom 

Have no texts in relation to this. Only when I was going through the process of providing pac it asked me to select a date and the earliest available was the 16th so I selected this 

Thanks

Rachael 

Can I have some assistance please. I have tried everyday and cannot get anyone on live chat

Hi ​@Rachael24wilson 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom