Skip to main content
New Contributor
October 14, 2025
Question

when will my old number transfer

  • October 14, 2025
  • 5 replies
  • 88 views

I have tried to chat to someone but keeps saying no one available try again later. 

Requested earliest transfer date and gave pac code on purchase. Supposed to be the 16th but contract is saying the 23rd? 

    5 replies

    Tom
    iD Mobile Employee
    iD Mobile Employee
    October 15, 2025

    Hi ​@Rachael24wilson 

     

    Where did it say the 16th?

     

    Have you checked your texts from us?/

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    October 15, 2025

    Hi Tom, 

    When I made my purchase and gave pac code it asked me to select the date to transfer number and the earliest available was the 16th so that's what I selected. I have no texts in relation to this. 

    Thanks

    Rachael

    Hi ​@Rachael24wilson 

     

    Where did it say the 16th?

     

    Have you checked your texts from us?/

     

    Tom

     

    New Contributor
    October 15, 2025

    Hi Tom 

    Have no texts in relation to this. Only when I was going through the process of providing pac it asked me to select a date and the earliest available was the 16th so I selected this 

    Thanks

    Rachael 

    New Contributor
    October 16, 2025

    Can I have some assistance please. I have tried everyday and cannot get anyone on live chat

    Tom
    iD Mobile Employee
    iD Mobile Employee
    October 17, 2025

    Hi ​@Rachael24wilson 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.