Hi ​@SteveC185, 

Thanks for your message I’m sorry for the confusion around your number transfer, I know how important it is to have clarity on this.

Your transfer (porting) date depends on when your PAC was submitted and accepted by your new network. Once the port has been processed, your old number will switch over on the agreed transfer date this is usually completed on the next working day after the request is accepted, but timings can vary slightly depending on the networks involved.

I can’t directly see your transfer details from here, but I’ve just sent you a private message to help get this sorted and confirm the exact transfer date for you.

To find it:

• Click your profile picture in the top-right corner
• Select “Private Messages”

Or use this direct link: https://community.idmobile.co.uk/inbox/overview

I’ll speak to you there and make sure we get this clarified for you 👍

Owethu