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Community Member
January 2, 2026

when will ohone number change over

  • January 2, 2026
  • 2 replies
  • 839 views

Hi there i filled the contract out online with the pac code etc when will my number change over? 

    2 replies

    Decembersangel72
    Gold Contributor
    Gold Contributor
    January 3, 2026

    Hi ​@HenryGeorge23 

    Have you received your ‘Welcome to’ or ‘Order Complete’ email confirming your chosen switch date?
    The switching date you selected can be found in either of those.

    After giving iD Mobile your PAC code, the number transfer usually happens within one working day, often the next day, between 10 am and 6 pm, but it can take longer if you submit the code near a weekend or holiday. 


    If you need to query this, because that date has passed, then you can contact iD Mobile via the following ways:-

    Your best option is to contact the iD Mobile team to get to the bottom of this.

     https://www.idmobile.co.uk/live-chat

    When you contact the Live Chat :-

    Type ‘talk to a person’ in the dialogue box and this will bypass the chatbot. 

    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
     

    You can also contact iD Mobile via:-

    Send a private message via their Socials (Facebook, X or Instagram)  
    iD Mobile social media accounts:-

     

    or email socialqueries@idmobile.co.uk.


    Good luck x
     

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    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    January 3, 2026

    Hi ​@HenryGeorge23 ,

     

    Thank you for your message. ​@Decembersangel72 , guidance is correct,  once you’ve submitted your PAC code, the number transfer usually happens within one working day (between 10 am and 6 pm), though it may take longer if submitted near a weekend or holiday.

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.