Skip to main content
New Contributor
maxwillo7
New Contributor
August 28, 2026

where do i submit pac code and find my new ohone number for id mobile app

I jave just recieved my new sim but want to keep my old number. I've received the new sim in the post but cant find where to submit my pac or where to find my phone number to log into the app

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 2, 2026

    Hi ​@maxwillo7,

     

    Apologies for the delayed response, however kindly confirm if you still require assistance. 

     

    I am more than happy to help.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement