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Where's my phone?

  • December 11, 2025
  • 1 reply
  • 11 views
A
Community Member

It's been 8 days since I ordered a new phone.  DPD texted delivery was the 4th December. DPD never deliver on the first is always "sorry we missed you". Then they sent me a text, delivery for the 5th December. They did try to deliver only to the wrong house. The picture they sent of the house, with a different name, is a ¼ mile from my house and I can see it from my garden. I haven't heard anything since.  By the way. I did contact your customer service. The woman hung up on me because she obviously didn't speak English and couldn't understand what I was telling her.  Please cancel the phone so I can actually get hold of phone without relying on DPD.

Alison

    1 reply

    Zubeida H
    iD Mobile Employee
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    • Zubeida H
    • iD Mobile Employee
    • December 11, 2025

    Hi ​@Alison-25 

     

    We are sorry to hear that Dpd has gone to the wrong address for your delivery. Have you tried contacting Dpd and providing them with your tracking number? 

     

    Thank you. 

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