Hi ​@Luzanycia,

You’re not imagining it this is a very common point of confusion with iD Mobile.

📞 Straight answer

iD Mobile does not operate a standard customer service phone line for general support.

That’s why you can’t find a normal “call us” number on the website.

💬 So how do you actually speak to a human?

iD Mobile’s main support channels are:

• Live Chat (primary route)
• iD Community
• Social media messaging (Facebook / Instagram / X)

Live chat link:
👉 https://www.idmobile.co.uk/live-chat

Facebook:
👉 https://www.facebook.com/iDMobileUK

Instagram:
👉 https://www.instagram.com/idmobileuk/

Owethu