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wheres the telephone number to get help?

  • April 17, 2026
  • 1 reply
  • 16 views

Is it me? I’ve scoured the ID website for an actual telephone number to get help. Can’t find one.

Best answer by Owethu M

Hi ​@Luzanycia,

 

You’re not imagining it this is a very common point of confusion with iD Mobile.

 

📞 Straight answer

iD Mobile does not operate a standard customer service phone line for general support.

That’s why you can’t find a normal “call us” number on the website.

 

💬 So how do you actually speak to a human?

iD Mobile’s main support channels are:

  • Live Chat (primary route)
  • iD Community
  • Social media messaging (Facebook / Instagram / X)

Live chat link:
👉 https://www.idmobile.co.uk/live-chat

Facebook:
👉 https://www.facebook.com/iDMobileUK

Instagram:
👉 https://www.instagram.com/idmobileuk/

 

Owethu

1 reply

Owethu M
iD Mobile Employee
Forum|alt.badge.img+7
  • iD Mobile Employee
  • Answer
  • April 17, 2026

Hi ​@Luzanycia,

 

You’re not imagining it this is a very common point of confusion with iD Mobile.

 

📞 Straight answer

iD Mobile does not operate a standard customer service phone line for general support.

That’s why you can’t find a normal “call us” number on the website.

 

💬 So how do you actually speak to a human?

iD Mobile’s main support channels are:

  • Live Chat (primary route)
  • iD Community
  • Social media messaging (Facebook / Instagram / X)

Live chat link:
👉 https://www.idmobile.co.uk/live-chat

Facebook:
👉 https://www.facebook.com/iDMobileUK

Instagram:
👉 https://www.instagram.com/idmobileuk/

 

Owethu