why are my apps not opening away from home even with 4G available?

Forum|Forum|3 days ago
September 8, 2026
1 reply
5 views

I hooked on to the free Wi-Fi but still not working.

I did up-grade my sim only contact recently, could this be part of the reason?

thanks

M

Marquerita T

iD Mobile Employee

Hi @AnetBocs.

Thank you for your post. I don't believe the recent sim-only upgrade would be the cause of this issue.

Could you please try restarting your phone and following the below steps to perform a network reset?

This often resolves connectivity issues like this.

For an android device;

Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

For an iPhone:

Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.