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Community Member
May 5, 2026 8:00 PM UTC
Solved

why are my texts on the wrong number

My texts are coming through with the original SIM card number not my old number I’ve transferred how do I sort this?

    Owethu M
    Owethu MAnswer
    iD Mobile Employee
    May 6, 2026 8:54 AM UTC

    Hi ​@Jamie Hunt, 

     

    I do apologise that the incorrect number is showing on text. Please follow the below to help resolve the issue:
     

    For iPhone:
    - Please go to Settings> Phone> My Number.
    - Please change it to the number you wish to keep. It might not allow to change or save immediately.
    - If the number does not change kindly open the Settings app. Tap General. Scroll down to the bottom of the list. Tap Reset. The "Reset" option is at the bottom of the Settings menu. ... Tap Reset Network Settings. Enter your passcode if prompted, then tap Reset Network Settings to confirm your choice. This will help.


    For android:
    To check or update the number shown on your Android device, please follow the steps below:


    📱 Check your phone number in settings
    1. Go to Settings
    2. Tap About Phone or About Device
    3. Select Status
    4. Tap My phone number
    📌 On some devices, this may appear under SIM Status or SIM Card Status within the Status menu.


    💬 Update number in Messages app (if applicable)
    If your number is showing incorrectly in messaging:
    1. Open the Messages app
    2. Tap More (⋮)
    3. Select Settings
    4. Tap Advanced
    5. Select Phone number
    6. Enter the correct number associated with your SIM
    7. Tap OK to save


    🔄 If the number is still incorrect


    Please try the following:
    * Remove the SIM card
    * Restart the device
    * Reinsert the SIM card
    * Check again in Phone Settings


    🔍 Further troubleshooting


    If the issue persists after rebooting:
    * Insert the SIM into a different device
    * Send a text message and check whether it displays:
    - Your correct (ported) number, or
    - The temporary number


    This will help determine whether the issue is with the SIM or the handset.

    3 replies

    Owethu M
    iD Mobile Employee
    Owethu MAnswer
    iD Mobile Employee
    May 6, 2026 8:54 AM UTC

    Hi ​@Jamie Hunt, 

     

    I do apologise that the incorrect number is showing on text. Please follow the below to help resolve the issue:
     

    For iPhone:
    - Please go to Settings> Phone> My Number.
    - Please change it to the number you wish to keep. It might not allow to change or save immediately.
    - If the number does not change kindly open the Settings app. Tap General. Scroll down to the bottom of the list. Tap Reset. The "Reset" option is at the bottom of the Settings menu. ... Tap Reset Network Settings. Enter your passcode if prompted, then tap Reset Network Settings to confirm your choice. This will help.


    For android:
    To check or update the number shown on your Android device, please follow the steps below:


    📱 Check your phone number in settings
    1. Go to Settings
    2. Tap About Phone or About Device
    3. Select Status
    4. Tap My phone number
    📌 On some devices, this may appear under SIM Status or SIM Card Status within the Status menu.


    💬 Update number in Messages app (if applicable)
    If your number is showing incorrectly in messaging:
    1. Open the Messages app
    2. Tap More (⋮)
    3. Select Settings
    4. Tap Advanced
    5. Select Phone number
    6. Enter the correct number associated with your SIM
    7. Tap OK to save


    🔄 If the number is still incorrect


    Please try the following:
    * Remove the SIM card
    * Restart the device
    * Reinsert the SIM card
    * Check again in Phone Settings


    🔍 Further troubleshooting


    If the issue persists after rebooting:
    * Insert the SIM into a different device
    * Send a text message and check whether it displays:
    - Your correct (ported) number, or
    - The temporary number


    This will help determine whether the issue is with the SIM or the handset.

    New Contributor
    Oct 26, 2026 11:17 PM UTC

    Having same problem tryed all and contacted phone company ID they not got back to me and problem still persists

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    Oct 27, 2026 6:04 PM UTC

    Hi ​@Bertha2323,

     

    We are so sorry to hear of the issues that you are currently facing. Please try the steps below, depending on the type of phone you have:

     

    For Android:

    1. Open Settings
    2. Tap General Management
    3. Tap Reset
    4. Select Reset network settings

     

    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new/current number
    • Tap Save

     

    Then follow these steps to refresh iMessage:

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again

     

    Your iPhone should now recognise the SIM and verify your number to get it working again.
     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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