why can i not reply to a short code? 80870

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Why can’t I reply to 80870 numbers or even 5 figure numbers , I have a iphone

WelshPaulAnswer

Platinum  Contributor

Why can’t I reply to 80870 numbers or even 5 figure numbers , I have a iphone

Some 5-figure short codes are chargeable. You will need to raise the bill cap on your account in order to send chargeable 5-figure SMS messages.

https://www.idmobile.co.uk/help-and-advice/capping

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

WelshPaul

Platinum  Contributor

Do not respond to @Cheri Ann Vincent as they are NOT an iD Mobile employee @Pauline Manley.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

WelshPaulAnswer

Platinum  Contributor

Why can’t I reply to 80870 numbers or even 5 figure numbers , I have a iphone

Some 5-figure short codes are chargeable. You will need to raise the bill cap on your account in order to send chargeable 5-figure SMS messages.

https://www.idmobile.co.uk/help-and-advice/capping

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Gemma M

iD Mobile Employee

HI @Pauline Manley

I’m really sorry to hear about the issues you’re experiencing with short code texts. I understand how inconvenient this can be.

Short code texts fall under our out-of-plan charges, which means you’ll need to increase your bill cap in order to use them. You can do this through the iD Mobile app or your online account. If you’d prefer support with this, our customer service team will be happy to help via live chat.

You can find more information about out-of-plan charges here:

https://www.idmobile.co.uk/help-and-advice/call-charges

Regards,

Gemma

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.