why can't i make calls, it says i need to top up. but when i go on the app it says i ve got unlimited minutes

Hi ​@Batman2004, 

Thank you for contacting iD Mobile. I’m sorry to hear that you’re having trouble making calls despite having unlimited minutes included in your plan.

If this issue only occurs when calling a particular number, it may be because the number is chargeable and falls outside your inclusive minutes. In this case, you may need to increase your Bill Cap to allow the charge to go through.

However, if you’re unable to make calls to any number, please contact our Live Chat team so an advisor can investigate the issue further and help identify the cause.

You can reach our Live Chat team here: https://www.idmobile.co.uk/live-chat

We apologise for the inconvenience and appreciate your patience while we help get this resolved.

Owethu