New Contributor

Solved

why can't I send SMS to shortcode ?

Forum|Forum|1 year ago
September 21, 2024
16 replies
2610 views

Has something changed (well obviously it has!) . I can no longer send a text to a short code number, I have sent messages to this number before for a year or two , up until a couple of weeks ago. I haven't changed any of my out of plan preferences ( I have checked my settings ). I still have a full amount cap in place and have my account set to send out to premium numbers and short code numbers ?

Best answer by Wispa

Sorry i never replied , I have found the issue is with Google not ID , my phone was set using Google. SMS messaging obviously they have changed something Security wise ? , I have changed it over to Samsung messaging and all works again , so thank you for your response 😃

Show previous replies

Gemma M

iD Mobile Employee

Hi @MarkyM,

I am so sorry to hear of the issues that you are having with sending texts.

Kindly note that in order to text short code numbers, you would need to increase your bill cap.

Here’s how:

To change your bill cap with iD Mobile, log in to the iD Mobile App or My Account online, navigate to the 'Bills' section, select 'Manage bill cap', and adjust the slider to your desired amount. Changes take effect immediately, allowing you to set a limit between £0 and your credit limit.

If this does not work, please let me know so that this can be investigated.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

MarkyM

New Contributor

That’s worked! Amazing - thanks so much for your help! 😁

Gemma M

iD Mobile Employee

Hi @MarkyM,

That’s great to hear! I am glad we could get this resolved for you.

If you require any further assistance, please do not hesitate to reach out again.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

D

DADB

Active Contributor

Hi, I can’t donate by text. I have checked Bill Cap and it is fine. I have checked that I allow premium rate texts. What else should I do?

D

DADB

Active Contributor

Does idmobile accept texts to Donr ?

M

Marquerita T

iD Mobile Employee

Hi @DADB.

Thank you for your post.

I’m sorry to hear you’re having issues donating by text. I understand how frustrating this must be, especially as you’ve already checked your settings and bill cap.

We’ve actually been experiencing some provisioning difficulties since yesterday which may be affecting premium rate and short code texts. At the moment, we’re aware of the problem and our teams are actively working to resolve it as quickly as possible. However, we’re not yet

able to confirm how long the resolution will take or whether the issue is affecting all networks or only iD Mobile customers.

Please be assured this is being treated as a priority, and we’ll provide further updates as soon as more information becomes available.

In the meantime, please contact us via Live Chat so we can raise a technical ticket and get this looked into more closely for you: https://www.idmobile.co.uk/live-chat.

Thank you again for your patience and understanding.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.