Hi ​@VeronikaAmosova, 

We’re sorry to hear that you are experiencing issues with your internet connection.

At the moment, we do not have any reported service outages or known network issues affecting mobile data services.

Please try the following troubleshooting steps:

• Restart the handset completely
• Turn Airplane Mode ON for 60 seconds, then OFF again
• Ensure Mobile Data is enabled in the handset settings
• Check that Data Roaming is enabled if you are abroad
• Manually set the handset to 4G/LTE only:

For iPhone:

• Settings
• Mobile Data
• Mobile Data Options
• Voice & Data
• Select 4G

For Android:

• Settings
• Mobile Networks / Connections
• Preferred Network Type
• Select 4G/LTE

Please also try:

• Resetting the network settings on the handset
• Removing and reinserting the SIM card if using a physical SIM
• Testing the SIM in another handset if available
• Checking whether calls and texts are also affected
• Testing the connection outdoors if indoors coverage appears weak

If the issue continues after trying the above, please contact us via Live Chat or direct message through our social media platforms so that we can investigate this further for you.

Owethu