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Community Member
JoTR
Community Member
September 1, 2026
Question

why do i have to set up business hours and days on my voucemail

  • September 1, 2026
  • 1 reply
  • 7 views

Just joined iD. Firstly My calls often go straight to voicemail without ringing. No option to reject, answer and put other caller on hold if I’m on another call. I get a text message to say I have voicemails but no call log as missed call in recents, so I don’t have the number of who called me unless I call voicemail and write it down. I call voicemail and it asks if I want standard business days and hours. I don’t want any business hours. I want it to ring all the time. I have not changed any of my phone settings. It was all fine when with o2.

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    September 7, 2026

    Hi ​@JoTR 

    Thank you for getting in touch with us. 

    Welcome to iD Mobile, and I'm sorry to hear you're experiencing these issues.

    The symptoms you've described, including calls going straight to voicemail, not receiving a missed call notification in your recent calls list, and the voicemail options you're hearing, are typically related to your call forwarding and voicemail settings rather than a network issue.

     

    Please try the following:

    Check that Do Not Disturb mode is turned off.
    Ensure call forwarding is not incorrectly enabled on your device.
    Reset your network settings and restart your phone.
    Make sure your device software is fully up to date.

     

    Regarding voicemail, voicemail should normally take messages outside of answered calls and does not restrict incoming calls to business hours only. The "business days and hours" option you're hearing may relate to a voicemail greeting setting.

    If you've recently joined iD Mobile and your number has been transferred from O2, it's also possible that some network features have not fully provisioned yet.

    To help us investigate further, please confirm:

    The make and model of your phone
    Whether you brought your number over from O2 or received a new number

    Thank you,

     

    Zandile M

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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