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Question

Why had my SIM card not arrived with my phone 

  • July 12, 2026
  • 2 replies
  • 9 views

Why had my SIM card not arrived with my phone 

2 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • July 12, 2026

Come from different entities😊


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 13, 2026

Hi ​@Asmith98,

 

I am so sorry to hear that you have not yet received your SIM card, however as this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.   
 
Once connected, simply explain your request and an advisor will assist you further.

 

Thank you for your understanding.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team