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Barbara Stanley
Community Member
Community Member
July 17, 2026
Question

why has noone contacted me from cutomer care . my phone has been switched of before the end of my contract and i still havent recived my pac code

  • July 17, 2026
  • 2 replies
  • 18 views

Please can customer care contact me re the above. My contract has been terminated before the 20 th and I still haven’t received my pac code

2 replies

Geluk
Silver Contributor
Silver Contributor
July 17, 2026

Won’t happen- progress via the CHAT PAGE.😍

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
Anneline M
iD Mobile Employee
iD Mobile Employee
July 18, 2026

Hi ​@Barbara Stanley

 

We’re sorry to hear about the issue you’ve experienced with your PAC code and termination of your contract. 

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks, 

 

Anneline