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Community Member
Goonerandy
Community Member
October 16, 2026
Question

why haven't you transferred my old number?

I have just joined and gave the PUC code so I can keep my number but you have given me a new number?? I need to keep the old one. How can I get it changed?

    1 reply

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    October 16, 2026

    Hi ​@Goonerandy,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks,
    Hosai

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