Why is my sim not working

5 replies
67 views

I have had an email to say my switch has completed but I have not network or data! how long does it usually take to activate?

Z

Zandile M

iD Mobile Employee

Hi @H4nn4h1389

Thank you for getting in touch with us.

If you’ve received confirmation that your switch has completed, your services should usually be active shortly after. However, it can sometimes take a few hours for everything (calls, texts, and data) to fully activate.

In the meantime, please try:
• Restarting your phone
• Turning airplane mode on and off for a minute

If you’re still not getting signal after a few hours, please send us a private message and we’ll check this for you.

Thank you,

Zandile M

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

D

Doryna

New Contributor

my sim is not working

Hosai W

iD Mobile Employee

Hi @Doryna,

Please confirm if this is a new plan or existing plan with us and the make and model of the handset so that we can provide basic trouble shooting steps.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

D

Dolamds

New Contributor

I changed to id and it was working great for 2 weeks and now it isn't working not picking signal and when does data isn't working.

Why is this happening?

I tried to restart and turned aeroplane mode on and off

Still ain't working?

Gemma M

iD Mobile Employee

Hi @Dolamds,

We're sorry to hear about the issues you've been experiencing with your coverage.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.