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Community Member
April 1, 2026
Question

Why is my sim not working

  • April 1, 2026
  • 3 replies
  • 48 views

I have had an email to say my switch has completed but I have not network or data! how long does it usually take to activate?

    3 replies

    iD Mobile Employee
    April 2, 2026

    Hi ​@H4nn4h1389 

     

    Thank you for getting in touch with us. 

     

    If you’ve received confirmation that your switch has completed, your services should usually be active shortly after. However, it can sometimes take a few hours for everything (calls, texts, and data) to fully activate.

    In the meantime, please try:
    • Restarting your phone
    • Turning airplane mode on and off for a minute

    If you’re still not getting signal after a few hours, please send us a private message and we’ll check this for you.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

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    New Contributor
    April 15, 2026

    my sim is not working 

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    April 17, 2026

    Hi ​@Doryna,

    Please confirm if this is a new plan or existing plan with us and the make and model of the handset so that we can provide basic trouble shooting steps.

    Thanks,
    Hosai
     

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