wifi calling not working even though enabled

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My phone’s Wi-Fi calling is enabled but it doesn’t seem to be working. I can’t make any calls while connected to Wi-Fi even though there’s a signal.

Anneline M

iD Mobile Employee

Hi @Alexbw,

Thanks for getting in touch. We’re sorry you’re having a trouble with WiFi Calling.

Please try the following troubleshooting steps:

Go to Settings > WiFi Calling and make sure it is switched ON
Ensure you are connected to a stable WiFi network
Turn Airplane Mode ON, then manually turn WiFi back ON and try making a call
Restart your phone after enabling WiFi Calling
Check for any software updates and install if available
Toggle WiFi Calling OFF and back ON again
If your phone has the option, set WiFi Calling as preferred over mobile network
Try connecting to a different WiFi network (if possible) to rule out router issues

Also, WiFi Calling usually only activates when mobile signal is weak or unavailable, so check if the WiFi Calling icon appears in your status bar before making a call.

If the issue continues after these steps, please send us your device model so we can help you further.

Thanks,

Anneline

The iD Mobile Team